Citizen's Charter

The Citizen's Charter sets out what each frontline service requires, how long it should take and what it costs, so you know what to expect before you transact.

What the Citizen's Charter guarantees

Clear requirements

The complete list of documents needed, published in advance.

Defined steps

Every step of the transaction, in order.

Committed processing time

How long the service should take under normal conditions.

Published fees

Exact amounts, with official receipts issued for every payment.

Official document

Citizen's Charter

Office of the Municipal Mayor Public Documents Handbook

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Services covered

Each row links to the full service page, where the same standards are shown alongside forms and frequently asked questions. Information is not duplicated across pages.

Filter services

Showing 9 services.

Citizen's Charter service standards
Service	Responsible office	Processing time	Fees	Channel
Business Permit (Mayor's Permit) Business	BPLO	[To be provided]	[To be provided]	Online
Health Card / Sanitary Permit Health	MHO	[To be provided]	[To be provided]	Online
Barangay Clearance Barangay	OMM	[To be provided]	[To be provided]	Online
Animal Services Agriculture & Veterinary	MAO	[To be provided]	[To be provided]	Online
Engineering Services (Building Permit) Engineering	MEO	[To be provided]	[To be provided]	Online
Civil Registry Documents Civil Registry	MCRO	[To be provided]	[To be provided]	Onsite
Real Property Tax Payment Finance	MTO	[To be provided]	[To be provided]	Onsite
Senior Citizen and PWD Identification Card Social Services	MSWDO	[To be provided]	[To be provided]	Onsite
Social Assistance (AICS) Social Services	MSWDO	[To be provided]	[To be provided]	Onsite

If a service falls short of these standards

Tell us through the feedback form, or raise it with the office concerned. Include the date, the office and your transaction reference so it can be traced.